Terms of Service

1. The service

GuestMeadow provides digital guest guides and a public vacation-rental marketplace. Hosts can publish property listings, receive stay inquiries, connect availability calendars, and, when direct booking is enabled for a verified property, accept traveler bookings and receive booking proceeds through Stripe.

2. Accounts and eligibility

You must provide accurate information when creating an account and are responsible for maintaining the security of your login credentials and for all activity under your account. Host accounts must be used by people who are legally authorized to advertise and manage the properties they list.

3. Hosts and property listings

Hosts are independent property owners, managers, or authorized operators. GuestMeadow does not own, inspect, manage, or operate listed accommodations. A host is responsible for the accuracy of the listing, legal authority to offer the property, property safety and habitability, permits and registrations, insurance, guest communications, fulfillment of the stay, and compliance with applicable rental, lodging, tax, accessibility, and consumer-protection laws.

We may require listing information, approved photos, payout verification, verified tax settings, or other readiness checks before allowing publication or direct booking. Passing a GuestMeadow readiness check is not a government license, property inspection, or guarantee of a listing or host.

4. Travelers and stays

The host provides the accommodation and is responsible for the stay. GuestMeadow provides the marketplace and booking/payment technology used to connect travelers with hosts. Travelers are responsible for reviewing the listing, dates, guest count, price breakdown, house or booking terms, and cancellation policy before payment and for providing accurate booking information.

Availability shown on a listing can depend on a host-managed calendar. GuestMeadow rechecks availability during checkout, but a calendar connection does not guarantee that external calendars or host-entered data are error-free. If a confirmed stay cannot be honored, the host and GuestMeadow may need to cancel and refund the booking as appropriate.

5. Booking prices, fees, taxes, and payment

For a direct booking, GuestMeadow displays the booking total before the traveler continues to Stripe. The total can include nightly charges, cleaning fees, a GuestMeadow service fee, and verified taxes applicable to that property. By continuing to payment, the traveler authorizes the displayed total to be charged.

GuestMeadow's standard direct-booking fees are a 9% service fee paid by the traveler and a 2.5% commission deducted from the host payout. Both are calculated on the nightly charges plus any cleaning fee, before taxes. The exact amounts are displayed before payment and recorded with the booking.

Card and bank details are collected and processed by Stripe. GuestMeadow does not store raw card or bank account numbers. Host payout onboarding and identity/bank verification are also handled by Stripe. Payout timing can be affected by Stripe verification, reserves, disputes, refunds, banking schedules, or legal requirements.

6. Cancellations and refunds

Each direct booking displays and records the cancellation policy that applies at the time of booking. Refund eligibility is determined by that displayed policy, any agreement reached with the host, and applicable law. Approved refunds are returned through the original Stripe payment flow. A refund can take additional time to appear depending on the traveler's bank or card issuer.

Travelers should contact the host or GuestMeadow support promptly when a cancellation or material booking problem occurs. Hosts must not promise a refund outside GuestMeadow and then refuse to cooperate with the corresponding platform refund.

7. Disputes and chargebacks

If a traveler disputes a payment through a bank or card issuer, Stripe and the payment networks may request booking records or other evidence. We may use and share relevant booking information with Stripe, the host, financial institutions, or payment networks as reasonably necessary to respond to the dispute. Fraudulent use, abusive chargebacks, or falsified evidence can result in account or booking restrictions.

8. Host payouts and negative balances

Host booking proceeds are routed through Stripe Connect after applicable platform fees, refunds, taxes, reversals, or other adjustments. Where permitted by the payment flow, refunds or disputes can reverse funds previously allocated to a host. Hosts are responsible for cooperating with reasonable booking, refund, and dispute-resolution requests and for maintaining an eligible payout account.

9. GuestMeadow subscriptions

Paid GuestMeadow software plans are billed annually in advance through Stripe. By subscribing, you authorize us (via Stripe) to charge your payment method for the applicable plan price, including renewals unless you cancel before the renewal date. Promotional pricing applies only for the period stated at signup; later renewals use the then-disclosed renewal price.

You can manage or cancel a software subscription from your dashboard. Except where required by law, software subscription payments are non-refundable for partial subscription periods.

10. Plan limits and free marketplace listings

Paid guest-guide plans include property limits described on our Pricing page. A property created only for the public marketplace can be subject to different entitlement rules and does not automatically include a paid guest guide. We may change marketplace or software pricing prospectively, but we will disclose charges before they apply.

11. Your content

You retain ownership of content you submit. You grant GuestMeadow a non-exclusive license to host, process, reproduce, and display that content as reasonably necessary to operate the service, including public listings and private guest guides according to the visibility settings you choose. You are responsible for having the rights needed to upload photos, descriptions, and other content.

12. Acceptable use

You agree not to use GuestMeadow to publish unlawful, fraudulent, deceptive, infringing, discriminatory, or harmful content; misrepresent a property or booking; evade payment or platform safeguards; impersonate another person; scrape private data; or attempt to disrupt or gain unauthorized access to the service.

13. Availability and third-party services

We work to keep GuestMeadow available and reliable, but we do not guarantee uninterrupted or error-free operation. GuestMeadow depends on third-party services including Stripe, hosting, email, databases, storage, and host-supplied calendar feeds. An outage or restriction at one of those services can affect GuestMeadow.

14. Disclaimers

GuestMeadow is provided "as is" to the maximum extent permitted by law. We do not guarantee the identity, conduct, property condition, legal compliance, safety, accuracy, availability, or suitability of a host, traveler, or property, or any particular level of bookings, revenue, reviews, or guest satisfaction. GuestMeadow is not affiliated with or endorsed by Airbnb, Vrbo, or another booking platform merely because a host also lists a property there.

15. Limitation of liability

To the maximum extent permitted by law, GuestMeadow and its operator will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from use of the service. Nothing in these Terms excludes liability that cannot legally be excluded or limited.

16. Suspension and termination

You may stop using GuestMeadow and request account deletion at any time, subject to retention of records we are legally or operationally required to keep. We may suspend or terminate accounts, listings, payouts, or booking access when reasonably necessary for safety, fraud prevention, payment risk, legal compliance, or a violation of these Terms.

17. Changes to these terms

We may update these Terms from time to time. We will update the date above when we do. Continued use after an update constitutes acceptance where permitted by law; material changes may require additional notice or consent where applicable.

18. Contact

Questions about these Terms? Email contact support.