Privacy Policy

Information we collect

We collect information in a few ways:

• Account information: name and email address when you create an account, and a securely hashed password. We never store your password in plain text.
• Property, listing, and guide content: information hosts enter for private guest guides and public property listings, including descriptions, public location, rates, stay rules, amenities, availability settings, photos, and guest-guide content. Private guide details are not automatically made part of a public marketplace listing.
• Private calendar connection information: if a host connects an iCal calendar, we use the private calendar URL to refresh blocked dates. GuestMeadow retains blocked date ranges and sync status needed for availability; public marketplace pages do not receive the private calendar URL or reservation event descriptions.
• Lead and contact information: if you submit a contact or Get Started form, we collect what you provide along with basic first-party attribution information such as the page or campaign that led to the form.
• Stay inquiry information: if you ask a host about a listing, we collect your name, email address, requested dates, guest count, and optional message.
• Direct-booking information: when a traveler begins or completes a direct booking, we store information needed to operate and document the booking, including traveler name and email, property, dates, guest count, the price and tax breakdown, the cancellation policy recorded at booking, payment status, booking status, and Stripe transaction identifiers.
• Payment and payout information: Stripe collects raw card, bank-account, identity, and payout-verification information. GuestMeadow does not store raw card numbers or host bank-account numbers. We store limited Stripe identifiers and readiness/status information needed to connect a host payout account, reconcile a booking, process a refund, and respond to payment events.
• Basic usage and performance analytics: we record first-party product events and use privacy-oriented hosting analytics to understand traffic, activation, bookings, and product performance. For signed-in hosts, this includes the dashboard routes visited so we can understand setup progress and help when someone gets stuck. We do not record form contents, Wi-Fi details, or guest-guide text in analytics. We do not sell this information or use cross-site advertising trackers.

How we use information

• To operate accounts, guest guides, public listings, availability, and marketplace discovery.
• To save stay inquiries and deliver them to the responsible host.
• To calculate, create, confirm, service, cancel, refund, and reconcile direct bookings.
• To process software subscriptions and marketplace payments through Stripe.
• To onboard host payout accounts and keep booking access fail-closed when payout verification is incomplete.
• To send transactional account, booking, payout, billing, and support messages.
• To prevent fraud, abuse, duplicate bookings, unauthorized access, and payment disputes.
• To meet legal, accounting, tax, payment-network, and recordkeeping obligations.
• To understand product usage and improve GuestMeadow.

Travelers and public listing visitors

You can view a public property listing without an account. A traveler who submits an inquiry or direct booking provides the information described above. When a booking is confirmed, the host receives the booking details reasonably necessary to provide the stay and communicate with the traveler. Private host banking information and private guest-guide credentials are not provided to travelers.

Hosts and Stripe Connect

Hosts who receive booking payouts complete Stripe-hosted identity and payout onboarding. Stripe can ask for identity, tax, business, or bank information based on its requirements. GuestMeadow receives identifiers and account-status signals needed to determine whether transfers are enabled; Stripe remains the system that collects and protects the underlying bank and identity details.

Sharing of information

We do not sell personal information. We share information with service providers necessary to operate GuestMeadow, including hosting, database, storage, email, analytics, and payment providers. Stripe receives payment and payout information as our payment infrastructure provider. For a stay inquiry or booking, we share relevant traveler and reservation information with the host responsible for the property.

If a payment is disputed, refunded, investigated for fraud, or subject to a legal request, we may share relevant booking and transaction records with Stripe, hosts, payment networks, financial institutions, professional advisers, insurers, or authorities when reasonably necessary or legally required.

Data retention

We retain account and property information while an account is active and as reasonably necessary after closure. Booking, payment, refund, dispute, tax, and payout records may be retained longer when necessary for accounting, fraud prevention, legal compliance, payment-network requirements, or resolving claims. Inquiry and support records are retained as reasonably necessary to operate and support the service.

Security

We use practices including password hashing, HTTPS, server-side authorization, signed Stripe webhooks, bounded/rate-limited public requests, and restricted handling of private calendar and payment identifiers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

Hosts can update or unpublish property information from the dashboard. You can request access, correction, or deletion of personal information by emailing contact support. Some booking, payment, dispute, security, or legal records may need to be retained even after a deletion request where applicable law or legitimate recordkeeping obligations permit it.

Children

GuestMeadow host accounts are intended for adults operating or managing vacation rentals. The service is not directed to children, and travelers making a booking must be legally able to enter the booking agreement.

Changes to this policy

We may update this policy from time to time. We will update the "Last updated" date above when we do and provide additional notice where required.

Contact

Questions about this policy? Email contact support.